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Director, Total Health

Laura Wallace

Laura Wallace

ArcBest

Laura is the director of total health for ArcBest, a leading transportation and logistics carrier, whose primary mission is to connect and positively impact the world through solving logistics challenges. Laura has served in key roles on the ArcBest Benefits team since 1997. She took on her current role as director in 2015, overseeing benefits for ArcBest’s non-union population.  In her role, she is responsible for overseeing the company’s core wellness value, managing health and welfare benefits including the company’s self-insured and self-administered health, life insurance and disability plans.

Over the last several years, Laura has continued to build and develop a best-in-class benefits program that includes several digital solutions and alternate ways for employees and their families to access health care.  Laura and her team have worked to develop an internal health care navigation team that directs members to the right benefit resources at the right time.  This is done through an in-house health care analytics engine that allows her team to reach people through targeted communications, timely outreach and benefits training to employees.